Customer service

Billing & Payments

All prices are shown in Australian dollars (AUD) and include GST where it applies. The total you see at checkout is the total you pay — there are no surcharges added afterwards.

Accepted at checkout

Payment methods are being finalised. Get in touch if you would like to place an order in the meantime and we will arrange it directly.

Billing questions

When am I charged?

At the point you confirm the order. Nothing is taken before that.

Can I get a tax invoice?

Your order confirmation doubles as a tax invoice. If you need one addressed to a business, reply to that email and we will reissue it.

Still need a hand?

Write to us and a person will reply — usually within two business days.