Customer service

FAQs

Ordering

Do I need an account to order?

No. You can check out as a guest. Creating an account just makes it easier to track orders and reorder later.

Can I change or cancel an order?

If it has not been dispatched, yes — message us with your order number as soon as you can.

The pieces

Why does my piece look slightly different to the photo?

Everything is made by hand, so finish, weight and colour vary a little between pieces. Dokra brass in particular is cast in a mould that is broken to release it, so no two are identical.

How do I care for it?

Care instructions specific to the material are on every product page, under Size & Care.

Are the materials natural?

Yes — silk, cotton, brass and wood. Where a natural dye is used, colour settles differently from batch to batch.

Delivery & returns

How much is shipping?

Free on Australian orders over A$150. Below that it is calculated at checkout from your postcode.

What is your returns window?

30 days from delivery, unworn and in original packaging. Message us before sending anything back.

Still need a hand?

Write to us and a person will reply — usually within two business days.