Customer service

Shipping & Delivery

Australian orders over A$150 ship free. Below that, shipping is calculated at checkout from your postcode — you will see the exact cost before you pay.

Orders are dispatched within two business days and sent tracked. You will receive the tracking number by email as soon as the parcel leaves us.

Common shipping questions

How long will delivery take?

Metropolitan Australia is usually two to five business days after dispatch. Regional and remote areas can take longer, and the tracking will show the current estimate.

Do you ship internationally?

Get in touch before ordering and we will confirm whether we can ship to your country and what it will cost. Any duties or import charges are the customer's responsibility.

Can I change my delivery address?

If the parcel has not been dispatched yet, message us with your order number and we will update it. Once it is with the carrier we cannot redirect it.

Still need a hand?

Write to us and a person will reply — usually within two business days.